This policy explains how to cancel or reschedule a CleaniXair visit, when refunds apply and how they are paid. Last updated: 1 October 2026.
Plans change, and we understand. Please contact us by phone or email as early as possible if you need to cancel or move a visit. The charges below depend on how much notice you give.
Cancel or reschedule free of charge. Any advance payment is refunded in full.
Reschedule free once. Cancellations may carry a ৳300 fee to cover the reserved slot.
A ৳500 visit charge applies if the visit is cancelled on arrival or access is not possible.
If we need to cancel or move your visit — for example because of a technician illness or a severe weather warning — we will contact you as soon as possible and offer the next available slot. Any advance payment is refunded in full if you prefer not to rebook.
If you are not satisfied with a cleaning or service visit, tell us within 7 days. We will first return to inspect and correct the work at no charge. If we cannot put it right, we will refund the labour charge for that unit, in full or in part depending on the issue.
Repair work is covered by our 30-day workmanship guarantee and parts we fit by a 90-day guarantee. Faulty parts are replaced rather than refunded. Parts ordered specially for your unit cannot be refunded once ordered, unless they arrive faulty or incorrect.
Refrigerant that has been charged into a system cannot be recovered or refunded. If a leak we repaired fails within the guarantee period, we will repair it and recharge the system without charging for labour.
You may cancel a maintenance plan at any time. We will refund the value of unused visits on a pro-rata basis, after deducting the standard price of any visits already carried out and any plan discounts already used. Plans cancelled within 14 days of purchase with no visits used are refunded in full.
Approved refunds are paid using the original payment method where possible — bank transfer or mobile financial service such as bKash or Nagad — within 7 to 10 working days of approval. Cash payments are refunded by bank or mobile transfer.
Email info@cleanixair.com or call +880 1880-161680 with your name, phone number, visit date and the reason for your request. We acknowledge every request within two working days.
