These terms apply to every booking made with CleaniXair, by phone, email or through this website. Please read them before booking a visit. Last updated: 1 October 2026.
By booking a service or using this website, you agree to these terms. If you do not agree, please do not book through us. We may update these terms from time to time; the version in force on the date of your booking applies to that booking.
CleaniXair provides cleaning, servicing, repair, installation, shifting and refrigerant work for split, window and similar air conditioning units. Descriptions on this website explain what each service normally includes. Some units, locations or conditions may need a different approach, which we will explain before starting.
A booking is confirmed when we agree a date and time slot with you by phone or message. Arrival times are given as a slot because the length of earlier jobs can vary. If we expect to arrive outside the slot, we will contact you.
Prices shown on this website are starting prices for standard wall-mounted split units unless stated otherwise. The final price depends on the unit type, size, condition, access and any parts or refrigerant required. We always give you the price before starting work. If we discover additional work is needed, we stop, explain and wait for your approval before continuing.
Payment is due when the work is completed and you have checked the unit, unless agreed otherwise in writing. We accept cash, bank transfer and the mobile financial services shown on your invoice. Maintenance plans are paid in advance in full or in agreed instalments. Parts remain our property until paid for in full.
Our workmanship is guaranteed for 30 days from the visit date: if the same fault returns because of our work, we will return and correct it at no charge. Parts we supply and fit carry a 90-day guarantee against defects. Guarantees do not cover damage from power surges, misuse, physical damage, unauthorised repairs, or faults in parts we did not supply or work on.
We take care to protect your property and work safely. We are not responsible for pre-existing faults, hidden defects in walls or wiring, or the failure of old components that were already worn, unless the failure was caused by our negligence. Our total liability for any visit is limited to the amount you paid for that visit, except where the law does not allow this limitation.
You may cancel or reschedule a visit as described in our Refund and Cancellation Policy, which forms part of these terms.
The content of this website is provided for general information about our services. You may not copy, reproduce or use our text, logo or images for commercial purposes without permission. You must not attempt to interfere with the operation or security of the website.
If you are unhappy with our work, please contact us first so we can try to put it right. Most issues are resolved with a return visit. Any dispute that cannot be resolved informally will be handled under the laws that apply where the service was provided.
